Privacy Policy
Last Updated: March 2026
OC Tick Pty Ltd (“OC Tick”, “we”, “us”, “our”) respects your privacy and is committed to protecting
personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store personal information.
1. What is Personal Information?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
2. What Information We Collect
We may collect the following types of personal information:
Identity and Contact Information
- • Name
- • Email address
- • Phone number
- • Company or Owners Corporation details
Building and Property Information
- • Building address and identifiers
- • Compliance documentation
- • Maintenance and defect records
- • Asset and regulatory information
Account and Usage Information
- • Login credentials (securely stored)
- • User activity within the platform
- • IP address and device information
Communications
- • Correspondence with OC Tick
- • Support enquiries
We may also collect other information reasonably necessary to provide our services.
3. How We Collect Information
We collect personal information:
- • Directly from you when you register or use our services
- • When you upload documents or provide information through the platform
- • From authorised representatives (e.g. Owners Corporations, Strata Managers)
- • From third parties where required to deliver services (e.g. contractors, regulators)
- • Through website analytics and cookies
4. Purpose of Collection
We collect and use personal information for the following purposes:
- • To provide and operate the OC Tick platform
- • To establish and maintain Building Manuals
- • To manage user accounts and access
- • To communicate with users
- • To facilitate compliance and documentation processes
- • To improve our services
- • To comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose personal information to:
- • Owners Corporations and authorised users
- • Strata Managers and committee members
- • Regulatory authorities, councils, or emergency services (where required)
- • Professional advisers (legal, accounting, or compliance)
- • Service providers and contractors supporting our platform (e.g. cloud hosting, IT providers)
We will not sell personal information.
We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.
6. Overseas Disclosure
Some of our service providers may be located overseas
or store data outside Australia.
Where personal information is disclosed overseas, we
take reasonable steps to ensure it is handled in a manner consistent with Australian privacy
laws.
7. Data Security
We take reasonable steps to protect personal information from
misuse, interference, loss, unauthorised access, modification, or disclosure.
These
measures include:
Secure cloud infrastructure
Secure infrastructure used for platform hosting.
Encryption
Encryption of data in transit and at rest.
Access controls
Access controls and authentication measures.
Monitoring
Monitoring and security protocols.
8. Data Retention
We retain personal information for as long as necessary to:
- • Provide our services
- • Maintain Building Manuals and historical records
- • Comply with legal and regulatory requirements
Archived data may be retained for record-keeping and compliance purposes.
9. Access and Correction
You have the right to request access to personal information we hold
about you and to request corrections.
Requests can be made by contacting us using the
details below.
We will respond within a reasonable timeframe and may require verification
of identity.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- • Improve user experience
- • Analyse website usage
- • Support platform functionality
You can manage cookie preferences through your browser settings.
11. Marketing Communications
We may send communications related to our services.
You may opt out
of receiving marketing communications at any time by following unsubscribe instructions or
contacting us.
12. Complaints
If you believe we have breached your privacy, you may contact us. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.
14. Contact Us
For privacy enquiries, access requests, or complaints: